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Technology Company IT Specialists · Since 1999

Managed IT Built for
Los Angeles Tech Companies

IT support and security for software companies, SaaS firms, startups, and hardware innovators that can't afford IT to be the bottleneck — cloud infrastructure, IP protection, device and identity management, and a 24/7 in-house help desk.

Cloud Infrastructure Management

AWS, Azure, and GCP managed end-to-end — architecture, cost optimization, security hardening, and 24/7 monitoring.

Identity & Device Management

SSO, MFA, and Mac/Windows/Linux MDM — new hires set up before day one, and access removed cleanly when people leave.

IP Protection & Zero-Trust Security

Source code, proprietary algorithms, and customer data protected with zero-trust access and insider threat monitoring.

Help Desk That Understands Technical Staff

Engineers who speak developer. Support for dev tools, Mac/Linux environments, and distributed remote teams — 24/7.

Client Testimonial
Optical Zonu — Technology Company
Long-term IT partnership · Greater Los Angeles
Technology IT Specialists · Since 1999

Get a Free Technology IT Assessment

We'll review your cloud environment, security posture, and endpoint management — and give you a clear roadmap. No pressure, no commitment.

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A Pro Link engineer will reach out within one business day to schedule your free technology IT assessment.

Call Now: 1-800-890-6133

The IT Problems Slowing
Your Technology Company Down.

Technology companies face a unique paradox: you build software for others but often neglect your own infrastructure. We fix that — without slowing your team down.

IT That Can't Keep Up With Growth

Hiring fast but onboarding takes a week? Scaling cloud infrastructure manually? We build IT that grows with your headcount and architecture — automatically.

Security vs. Developer Productivity

Locking down security too hard kills developer velocity. Too loose and you're a breach waiting to happen. We find the right balance — secure by default, frictionless to use.

Cloud Costs Spiraling Out of Control

Untagged resources, forgotten dev environments, and over-provisioned instances quietly drain your runway. We audit, optimize, and govern your cloud spend.

IT That Accelerates Your
Engineering Team.

We've supported technology companies since 1999. We understand development workflows, cloud architecture, and the pressure of moving fast without breaking things.

Zero-Touch Device Provisioning

New hire starts Monday? Their Mac or PC is fully configured, enrolled in MDM, and secured before they open it — no IT queue, no delays.

Security Controls Built Into Your Stack

Access controls, logging, monitoring, and encryption implemented across your environment and kept documented. If you're pursuing SOC 2, we work alongside your auditor and compliance partner and handle the IT side.

Cloud Cost Governance & Rightsizing

Monthly cloud cost reviews, automated tagging policies, and rightsizing recommendations — so you stop paying for resources nobody is using.

Complete IT Coverage for Every Layer of Your Stack

From laptops and identities to cloud infrastructure and backups — managed, monitored, and secured.

Cloud Infrastructure Management

We architect, deploy, and manage your cloud environments on AWS, Azure, and GCP — with 24/7 monitoring, security hardening, and proactive cost optimization built in.

  • Multi-cloud architecture & management
  • Cost governance & rightsizing
  • Cloud security posture management
  • Infrastructure-as-code support (Terraform)

Backup & Disaster Recovery

Your cloud workloads, SaaS data, and endpoints backed up — and verified by restore testing, not assumed from job reports — with a documented plan for getting your team back online after an outage or attack.

  • Microsoft 365 & Google Workspace backup
  • Cloud workload & server backup
  • Scheduled restore testing
  • Documented recovery plan

Identity & Access Management

SSO, MFA, privileged access management, and zero-trust network access — so the right people access the right systems with full audit trails and no shared credentials.

  • Okta, Entra ID, Google Workspace SSO
  • Privileged access management (PAM)
  • Zero-trust network access (ZTNA)
  • Access reviews & offboarding automation

Endpoint & MDM Management

Complete device lifecycle management for Mac, Windows, and Linux — from zero-touch provisioning on day one to secure wipe on departure. BYOD policies included.

  • Jamf, Intune, and Kandji MDM
  • Zero-touch device enrollment
  • Patch management & reporting
  • BYOD & mobile device policies

Cybersecurity & IP Protection

Multi-layer security built to protect your intellectual property — source code, customer data, and proprietary algorithms. Includes insider threat monitoring and endpoint detection.

  • Endpoint detection & response (EDR)
  • Data loss prevention (DLP)
  • Insider threat monitoring
  • Vulnerability management & patching

24/7 Help Desk for Technical Teams

Engineer-staffed support that understands developer environments, IDE toolchains, and the workflows of technical staff — not a script-reading call center.

  • Unlimited help desk tickets
  • Dev tool & environment support
  • Mac, Linux, and Windows support
  • Average ticket first-response time: 15 minutes
25+
Years serving
Los Angeles businesses
15 min
Average ticket
first-response time
In-house
US-based help desk —
not outsourced
24/7
Calls answered live —
no phone tree, no hold queue

Pro Link has been our IT partner for years and they've grown with us every step of the way. When we scaled our team rapidly, they had provisioning and onboarding down to a science. When a vendor asked us for our security posture documentation, Pro Link had everything ready. They understand technology companies — they don't treat us like a typical SMB.

OZ
Optical Zonu
Technology Company · Long-Term IT Partnership · Greater Los Angeles

In-House, US-Based Support.
Built for LA Tech Companies.

Pro Link has served Los Angeles businesses from Woodland Hills since 1999. Our help desk is in-house and US-based, so the people who answer when you call work for us and know your environment — not an outsourced call center reading from a script.

Cloud experience across AWS, Azure, and GCP — architecture, migrations, and cost control
Calls answered live, 24/7 — no phone tree, no hold queue
Developer-first support culture — our engineers understand your engineers
Flat-rate pricing — predictable IT costs as you scale
Based in LA — on-site when you need it, remote the rest of the time
1999
Serving LA since
15 min
Avg. first response
24/7
Live, in-house help desk
90%
First-contact resolution

Technology IT Support — Answered

Yes. We manage IT for technology companies with fully remote, hybrid, and distributed workforces. Our 24/7 help desk supports engineers and staff wherever they work. We handle remote endpoint management, zero-trust network access, VPN infrastructure, and cloud collaboration tools for distributed tech teams across all time zones.
Calls are answered live by our in-house, US-based help desk, 24/7 — no phone tree and no hold queue. Our average ticket first-response time is 15 minutes, 90% of issues are resolved on first contact, and average resolution time is under an hour.
Yes. We manage cloud environments on AWS, Microsoft Azure, and Google Cloud Platform — including architecture reviews, cost optimization, security configuration, access control, monitoring, and alerting. We also handle migrations from on-premises to cloud and between cloud providers.
We support Mac, Windows, and Linux environments using modern MDM platforms including Jamf, Microsoft Intune, and Kandji. We handle the full device lifecycle — provisioning, configuration, patch management, security policy enforcement, and secure offboarding. BYOD policies and mobile device management are included in our managed IT plans.
IP protection starts with zero-trust access controls — no one accesses your systems or source code without authenticated, least-privilege permissions. We layer in DLP monitoring, privileged access management, endpoint detection and response, and insider threat monitoring. For companies with source code repositories or proprietary algorithms, we implement additional controls around access logging and exfiltration detection.