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Aerospace & Defense IT · Since 1999

IT Support for Los Angeles
Aerospace & Defense Suppliers.

Engineering deadlines and production schedules don't wait for IT. Pro Link Systems gives LA aerospace and defense suppliers CAD/PLM workstation support, secure segmented networks, backups verified by restore tests, and a 24/7 in-house, US-based help desk — backed by a 13+ year engagement with a defense manufacturer.

Secure, Segmented Networks

Engineering, production, and business systems on separate network segments, with MFA, access controls, and audit logging around your most sensitive technical data.

24/7 In-House, US-Based Help Desk

Calls answered live, around the clock — no phone tree, no hold queue. 15-minute average ticket first-response time and 90% of issues resolved on first contact.

CAD Workstation & PLM Support

CATIA, SOLIDWORKS, Siemens NX, Creo, Windchill, Teamcenter — high-performance engineering workstations managed by engineers who understand the workloads.

Proven Defense IT Experience
Serving Los Angeles businesses since 1999
13+ Years with a DoD
defense manufacturer
15 min Average ticket
first-response time
90% Issues resolved
on first contact
24/7 Live support for
production environments
Backups Verified by Restore Tests
Proven by test restores, not assumed from job reports
Access Controls & Audit Trails
MFA, least-privilege access, and logging for technical data
CAD / PLM Workstation Management
CATIA, NX, SOLIDWORKS, Windchill, Teamcenter
Isolated & Air-Gapped Networks
Physically separated environments for sensitive engineering work
Aerospace & Defense IT · Since 1999

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We'll review your network, engineering workstations, backups, and security setup — and give you a clear, prioritized plan. No pressure, no commitment.

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Secure, Responsive IT for
Engineering and Production Teams

Defense suppliers need IT that answers when engineers call, keeps technical data contained, and can be recovered when something breaks. For CMMC, ITAR, and NIST requirements, we work alongside your compliance partner and handle the IT side.

Responsive

Help That Answers, Every Shift

Engineering deadlines and production runs don't pause for IT. Calls are answered live by our in-house, US-based team 24/7, and average resolution time is under an hour.

  • No phone tree, no hold queue
  • 15-minute average ticket first-response time
  • 90% of issues resolved on first contact
  • On-site support across the aerospace corridor
Contained

Technical Data Kept Contained

Who can open a model or a drawing matters. We keep engineering systems on segmented networks and limit access with role-based permissions, MFA, and logging.

  • Segmented engineering & production networks
  • Role-based access & MFA
  • Encrypted storage & transmission
  • Audit logging of data access
Recoverable

Documented and Recoverable

We keep an up-to-date record of your network and systems, patch and protect every endpoint, and verify backups with real restore tests instead of trusting job reports.

  • Documented network & system inventory
  • Patching & endpoint protection
  • Backups verified by restore testing
  • Incident response planning based on our public playbook

Complete IT for Defense Contractors
& Aerospace Firms

Every service your engineering, production, and office teams need from IT — supported by an in-house, US-based team.

Backup & Disaster Recovery

Engineering files, PLM vaults, and business systems backed up automatically and verified by restore tests rather than assumed from job reports, with a documented recovery plan for each critical system.

  • Automated, encrypted backups
  • Regular test restores
  • Documented recovery plan per system
  • Cloud and on-premise options

Secure Access & Data Protection

Sensitive technical data limited to the people who need it — role-based permissions, MFA, encryption, and audit trails, plus cloud tools vetted before rollout so data doesn't end up somewhere it shouldn't.

  • Role-based access & least privilege
  • MFA across email, remote access & cloud apps
  • Encrypted storage & transmission
  • Audit trails for sensitive data access

CAD Workstation & PLM Support

High-performance engineering workstation environments for aerospace design teams — configured, optimized, and maintained by engineers who understand simulation and modeling workloads.

  • CATIA V5/V6, SOLIDWORKS, Siemens NX
  • Windchill, Teamcenter, Enovia PLM
  • GPU workstation specification & management
  • License server management

Isolated & Air-Gapped Networks

Physically separated network environments for workloads that must never touch the public internet — designed, implemented, and managed with the media controls and monitoring these environments require.

  • Physical network isolation architecture
  • Strict media control procedures
  • One-way data diodes where required
  • Access control & monitoring for isolated systems

Cybersecurity for Defense Suppliers

Layered protection against the phishing, ransomware, and targeted attacks aimed at defense suppliers — endpoint detection and response, email security, vulnerability management, and a written incident response plan.

  • Endpoint detection & response (EDR/XDR)
  • Email threat protection
  • Vulnerability assessments & pen test coordination
  • Incident response planning & support

24/7 Help Desk & Managed IT

Production environments and engineering deadlines don't wait for business hours. Calls are answered live by our in-house, US-based team — no phone tree, no hold queue — supporting the full stack of tools your aerospace and defense teams run on.

  • Unlimited help desk tickets
  • 15-minute average ticket first-response time
  • Multi-site support across the LA aerospace corridor
  • Proactive monitoring & patch management
25+
Years serving
Los Angeles businesses
<1 hr
Average
resolution time
24/7
Live help desk for
production environments
15 min
Average ticket
first-response time

When we went through the acquisition by BWX Technologies, the due diligence team reviewed our entire IT environment. They expected to find the patchwork systems you see at most small defense manufacturers. Instead they found a clean, documented, enterprise-grade infrastructure that met defense standards. Pro Link built it that way from the beginning — and it made our acquisition smoother than anyone anticipated.

CC
Cunico Corp / BWX Technologies
Defense Manufacturing · Fortune 1000 Acquisition · 13+ Year Engagement

Aerospace & Defense IT — Answered

Calls are answered live by our in-house, US-based help desk 24/7, with no phone tree and no hold queue. Our average ticket first-response time is 15 minutes, 90% of issues are resolved on first contact, and average resolution time is under an hour. When an issue needs hands-on work, we send technicians on-site across the LA aerospace corridor, including El Segundo, Torrance, Hawthorne, and Long Beach.
We limit access to the people who need it with role-based permissions and MFA, keep sensitive projects on segmented networks separate from general business systems, encrypt data in storage and in transit, and log who accesses what. Backups are verified by restore testing, not assumed from job reports, and we vet cloud tools before recommending them so technical data doesn't end up somewhere it shouldn't.
Yes. We manage the high-performance workstation environments that engineering teams in aerospace depend on — including CATIA V5/V6, SOLIDWORKS, Siemens NX, Creo, and ANSYS. We handle workstation specification and procurement, GPU and CPU configuration for simulation workloads, license server management, network storage for large assembly files, and the specialized workstation OS configurations these applications require. We also support PLM platforms including Windchill, Enovia, Teamcenter, and Agile.
Yes. We design, implement, and manage physically isolated and segmented network environments for sensitive technical work, including one-way data diodes where required, strict media control policies, and the monitoring and access controls isolated environments need. Some environments must never touch the public internet, and we design them accordingly.
Our most substantial reference is a 13+ year engagement with Cunico Corp, a defense manufacturer that was acquired by BWX Technologies — a Fortune 1000 nuclear technology and defense company serving the U.S. Navy and Department of Energy. Over that engagement, we architected cloud-native environments, hardened cybersecurity across multiple sites, and built enterprise-grade disaster recovery infrastructure. When Cunico was acquired by BWX, their IT infrastructure integrated seamlessly into a global defense operation — a direct result of the enterprise-grade standards we applied from day one.